One problem with the way most teams collaborate, particularly if they’re not all in the same location, is that as soon as they kick off a project the work starts getting scattered everywhere. Ideas end up in email threads that only part of the team sees. Documents live on different team members’ computers. Three people discover they’re editing the same file. And, there’s no single place for the team to stay connected on the project or get a full picture of what’s happening with the team’s work.
Team collaboration works best with a home base, a unified workspace for everything related to the team’s project, having conversations, posting ideas, annotating documents, tracking tasks, maintaining a project calendar, and even just sending a clapping-hand emoji to a teammate who did something awesome. Luckily, that ideal app for a more collaborative team actually exists. We call it RingCentral.
When people hear the term “team collaboration,” many mistakenly think only about assigning and tracking tasks. But work collaboration should include a lot more, like sharing ideas, asking questions, reviewing each other’s work and offering feedback, jumping on the occasional impromptu video chat for brainstorming, and cheering teammates on.
We’ll show you below how your company can get all of these collaborative team benefits using a single online workspace.
Collaborate easier with seamless integrations into your favorite apps
Sometimes your team’s projects involve monitoring and acting on information from different apps. But the more you can get done without leaving your Glip workspace, the more efficient your team collaboration can be. That’s why Glip integrates with dozens of productivity apps so your team can get alerts right in Glip about customer service requests, e-commerce orders, or other important notifications from your other apps.
"It’s Glip tasks and conversations for us all day, especially because the work is so deadline driven. It’s really, really tough to get stuff in on time. We wouldn’t be able to do it if we didn’t have a central place where we can see everything on a calendar."
Editor-in-Chief of Bullet Music
"I always tell people, when they ask me how I run my business and stay so efficient, that it all starts with Glip. It’s my best tool — it’s my ninja weapon."
CEO of SEA Media
"All our teams have very specialized tasks, but they all have to work together. Glip is probably the number-one way they communicate."
VP of Strategic Relations at Travelers Haven
Hint: It involves a lot more than task management.
If your team is kicking off a large and complex new project, what would the ideal setup for your team collaboration actually look like? Would it involve firing up your project management software, getting everybody on the phone to talk through the project’s key tasks, and then figuring out which team member should take on which task?
That may be a solid start to your new project, but where’s the actual team collaboration? What tools and platforms will your different teams work with? What if various people involved in the project start communicating in scattered email threads? What if the project leader remembers to tell some team members about important updates, but forgets to loop the others in?
This doesn’t actually sound like a collaborative team strategy, is it? It’s more like the opposite: lots of individuals and small subgroups of a team working separately on pieces of that project with no centralized workspace to bring it all together so everyone can see what’s going on.
Help your teams work together in a shared online workspace just for them
When you set up a team in your Glip workspace to manage a new project and invite all of the relevant team members into that private online environment, you immediately have a home base to start making progress. Here are just some of the tools your Glip team collaboration workspace offers.
Chat in real time
Effective team collaboration starts with quick and easy communication. With Glip’s real-time chat, you can share ideas with your team whenever and wherever they occur, including from your RingCentral mobile app, and everyone in your Glip team or conversation will see it immediately.
Just as important, Glip automatically stores every comment, question, shared link, and other message anyone sends in your Glip team. That means you’ll always have a record of all historical messages relating to your specific project—all in one place. You and anyone on your Glip team can always search for and find old messages and other content.
Learn more about real-time team messaging.
How can you improve team work if you’re trying to collaborate on a document or other content? Many teams default to sending files back and forth using email. But this method can lead to lost files, missed updates, and people mistakenly using outdated versions of the team’s work.
With Glip, you can just drag and drop the file right into your team’s conversation. Now everyone can see it, and Glip even lets them pin notes and suggestions to the draft for you.
As you add files of any kind to your Glip team’s conversation (documents, presentations, images, and MP3s), Glip will store them for you in your online workspace where you can easily find them anytime.
Learn more about free file sharing.
Start a video chat
But other times you’ll want a deeper, more involved conversation with your team—the type of collaborating you can do effectively only with a face-to-face conversation. No problem, Glip lets you start a team video chat with just one click. You’ll get 500 minutes of video calling with the free version of Glip.
Share your screen
Even during a video meeting, sometimes you’re able to collaborate more effectively by showing your team what you mean, rather than trying to explain it to them. For those times, Glip lets anyone on your video call share their screen with the team to make sure everyone is on the same page.
Learn more about screen sharing.
When your team is tackling a project in a shared Glip workspace, task management doesn’t have to involve a separate tool your coworkers have to keep popping in and out of to check and update. Everyone can track their tasks (and update each other on their progress) right in Glip.
In fact, because task management is so seamlessly woven right into the RingCentral app, you can create a task right in your chat box as you’re typing a message. For example, you want to let the team know a package of vendor samples is due to your office on Tuesday. You set yourself a new task, “Show team samples,” that you’ll do as soon as the package comes in. Now you’ve got a task that Glip will remind you and your team about, and everyone knows to be ready for a team collaboration session sometime Tuesday to review and compare samples.
A great team app should play nice with others
When your team starts using the RingCentral app, they’re going to want to spend a lot of their time in Glip’s online workspace.
But as much as we want to make Glip your single online workspace for everything related to your team’s project, we know that sometimes collaborating on a complex project requires staying up to date on information coming in from different apps. So, what can you do if your team is managing an email campaign, and you want to keep a constant eye on your stats like open rates, click-throughs, and sign-ups?
Will you need to keep popping out of Glip every five minutes to check the dashboard on your email marketing app, for example? Nope.
Glip integrates with dozens of the most popular online tools, which means you pull notifications and updates from your other apps directly into your team’s Glip communication stream.
When you share files from your Box account, you ensure that colleagues always get the most recent version hosted in the cloud.
Like Glip’s other file storage and sharing integrations, with an Evernote integration you can easily pull in files to share with your Glip teams without ever leaving the Glip workspace.
All you need is a Google account, and you can pull in any file from Google Drive without leaving Glip.
Your OneDrive integration lets you find files in your OneDrive account and share them in your Glip communication stream without ever leaving Glip.
This integration lets you post a message to the Glip conversation of your choice when an error is reported in Airbrake.
This integration will post a notification message to the Glip conversation of your choice when an AppSignal deployment or incident occurs, including exception and performance incidents.
This integration will post a message to the Glip conversation of your choice when an Asana task is created or completed and when there is a comment on a pending task.
Your Bitbucket integration will post a message from the app to the Glip conversation of your choice any time code is committed to a repository.
This integration will post a notification message to the Glip conversation of your choice when an app is built on CircleCI. Notifications can be sent for build fail, build pass, build error, or on any result.
You can have Codeship notifications posted to a group in Glip whenever a new build starts. You’ll also receive the results of the build in Glip.
This integration will post a message to the Glip conversation of your choice when a Confluence page or comment is created or updated.
You can post crash summaries from your Crashlytics account to the Glip conversation of your choice.
Easily push messages into Glip from any application.
This integration will post a message to the Glip conversation of your choice for Datadog posts and snapshots.
Post notification messages to the Glip conversation of your choice when a Desk.com rule is triggered.
Post a message to the Glip conversation of your choice whenever issues are created or updated in DoneDone.
This integration will post a message to the Glip conversation of your choice for commits, pull requests, and activity on GitHub issues.
Post notifications to Glip when GoSquared reports site traffic and Smart Group activity.
Enable the Harvest integration and you’ll be able to track time for any task on Glip. Once you’ve enabled this integration, just go to the Details page for the task and click on the stopwatch icon.
This integration will post a notification message to the Glip conversation of your choice when an app is deployed on Heroku.
Post notifications to the Glip conversation of your choice when a Jenkins job notification is triggered.
Working with Jira, this integration will post a message to the Glip conversation of your choice any time a Jira ticket is created or updated.
Post notification messages to Glip when a Librato alert is triggered and cancelled.
Post a MailChimp notification to the Glip conversation of your choice any time someone subscribes or unsubscribes from a list, and it will update you on the sent status of your campaigns.
Post a message to the Glip conversation of your choice when a Marketo Smart Campaign webhook trigger occurs.
This integration will post to the Glip conversation of your choice when an alert is triggered in New Relic.
This integration will post a notification message to the Glip conversation of your choice when your selected OpsGenie alert actions are triggered.
Post a message to Glip when an incident event is triggered by your PagerDuty service.
This integration will post a notification message to the Glip conversation of your choice when a Papertrail search event is triggered.
Post notification messages to Glip when a Pingdom alert policy is triggered including a change in status and follow-up notifications.
This integration will post a message to the Glip conversation of your choice when there is story activity in Pivotal Tracker.
Post a notification message to the Glip conversation of your choice when Raygun reports an error in your app.
Post notifications to Glip when a Runscope test is run to monitor API health, including updates, performance, and validity.
The Salesforce integration allows you to share any object from Salesforce, be it a lead, an opportunity, or even a custom object, right in the conversation stream on Glip. Once shared, the object can be discussed and key information about the object is displayed on Glip (while being sure to honor Salesforce’s access control).
This integration will post a notification message to the Glip conversation of your choice when an app is built or deployed on Semaphore CI.
Post a message to the Glip conversation of your choice from any ServiceNow business rule script.
This integration will post a notification message to the Glip conversation of your choice when a Statuspage incident is created or updated or a component status is updated.
Post messages in to the Glip conversation of your choice for activity around charges, subscriptions, and transfers.
Post messages to Glip when a Sumo Logic webhook scheduled search alert occurs. You can include links directly to a search.
Travis CI is a continuous integration service used to build and test software projects. This integration enables Travis CI notifications to be posted to the Glip conversation of your choice for standard builds and pull requests.
This integration will post a message to the Glip conversation of your choice for Trello activity.
This integration will post a notification message to the Glip conversation of your choice when a Userlike event is triggered.
Post a notification message to the Glip conversation of your choice when a VictorOps webhook is triggered.
Post messages to Glip when you receive messages from other apps.
This integration will post a message to the Glip conversation of your choice any time a Zendesk ticket is created, updated, solved, or closed.
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