If you’re using Zendesk’s world-class platform for customer service and support, then you know the most important relationships your company has are with your customers. So whatever your team is collaborating on in your Glip workspace—product design, sales, or development—you want to stay in the loop on all open support issues. And you probably don’t want to keep hopping out of your RingCentral app to check your Zendesk platform for updates.
With Glip’s Zendesk integration, you’ll never have to leave Glip to check in on the status of a support ticket. You can pull those updates directly into your Glip communication stream, so you and your team can see your customer service progress and keep on collaborating.
This means you and your team:
Keep track of your customer support tickets without ever leaving your Glip workspace.
Easily locate status updates
Zendesk ticket updates and notifications are searchable in your Glip workspace.
Reduce email clutter
Send Zendesk ticket updates to Glip instead of your email.
After you’ve integrated your Zendesk account into Glip (we’ll show you how below), you can configure the Zendesk events you and your team receive in your Glip workspace.
Receive Glip notifications when a new ticket is opened in Zendesk.
Let Glip notify you at intervals you request about pending tickets in Zendesk.
Let Glip notify you when your support team solves or closes a ticket in Zendesk.
If you already have a Zendesk account, the process is easy and will take just a minute.
Click on the Integrations heading on the left pane of your Glip dashboard.
That will bring up the Available Integrations page in your dashboard’s center pane, and from there you can click on Zendesk. The interface you’ll see in the center pane will look like this:
You can also click on the gear settings icon next to any of your People or Teams, which will bring up a drop-down menu. From there, you can click Add Integration.
The app will then ask you either to choose an existing Glip conversation to deliver your Zendesk updates or to create a new team.
After you’ve told Glip where you’ll want to send your Zendesk notifications, the app will ask you to Connect My Zendesk Account to your Glip service, which you can do by inputting your Zendesk account’s URL like this:
This will take you to a Zendesk authentication page asking for your permission to let Glip Notifications pull events into Glip from your account. That screen will look like this:
Once your Glip and Zendesk accounts have gotten the formalities out of the way and are now friends, you’ll have the chance to specify which types of Zendesk events you want to add to your Glip communication streams.
(Note: You can change which notifications you want pulled into your Glip account anytime by clicking Integrations in the left pane and accessing Zendesk in the My Integrations area of your Glip workspace.)
Now you can view your Zendesk ticket updates without having to leave Glip.
And the best part?
Zendesk integration is free to all Glip users.