Use real-time messaging for fast answers from the right people
One of the most important reasons for using collaboration tools is to quickly share knowledge and expertise across a team, and few teams face more difficult questions in need of quick answers than customer support. Glip lets your agents chat in real-time with just the right people when they need help: other agents, supervisors, or subject-matter experts anywhere in the company.
Also, because Glip lets agents see who’s online, they can direct message or @mention the right people for a faster response. And because Glip keeps your team’s message history, agents can search for answers that another support rep might have already dealt with. The answer to the question “What is collaborative work management?” is Glip.