RingCentral Cookie Notice

Last updated: 13 June 2017
 

This Cookie Notice explains how RingCentral, Inc. and its group companies (collectively "RingCentral", "we", "us", and "our") use cookies and similar technologies to recognize you when you visit our websites, available at www.ringcentral.com, https://www.ringcentral.ca/, www.ringcentral.co.uk, www.ringcentral.sg, www.ringcentral.cn and its sub-domains ("Website") and / or our mobile application ("App"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

A cookie is a small file or a string of letters and numbers placed on your computer or mobile device when you visit a website, mobile app or use an online service. Cookies are widely used by online service providers to facilitate and to help make the interaction between users and websites and mobile apps faster and easier, as well as to provide reporting information.

Cookies may be either "first party" cookies or "third party" cookies. First party cookies are set by a website, mobile app or service owner (in this case, RingCentral). Third party cookies are set by parties other than the website, mobile app or service owner. Third party cookies often enable third party features or functionality to be provided on the website, mobile app or service you are using (e.g. like interactive content and analytics). The third parties that set these cookies can use them to recognize your computer when it visits the website, mobile app or service in question and also when it uses certain other websites, mobile apps or services.

Why do we use cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Website or App to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Website or App. Third parties may also serve cookies through our Website for analytics and other purposes. This is described in more detail below.

 

Our Website

Types of cookie

Who serves these cookies

How to refuse

Essential website cookies: These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas.

RingCentral

Because these cookies are strictly necessary to deliver the Websites to you, you cannot refuse them.

You can block or delete them by changing your browser settings however, as described below under the heading "How can I control cookies?".

Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Website but are non-essential to its use. However, without these cookies, certain functionality feedback and contact forms, and relative links may become unavailable.

RingCentral:

  • omniture_channel

To refuse these cookies, please follow the instructions below under the heading "How can I control cookies?"

Analytics and customization cookies: These cookies collect information that is used either in aggregate form to help us understand how our Website are being used or how effective are marketing campaigns are, or to help us customize our Website for you.

Adobe Analytics:

  • s_cc
  • s_fid
  • s_sq

DoubleClick:

  • __ar_v4

Google AnalyticsTM:

  • __utma
  • __utmb
  • __utmc
  • __utmt
  • __utmz

Google Universal Analytics:

  • _ga
  • _gat
  • _gid

HubSpot:

  • __hssc
  • __hstc
  • hubspotutk

Segment:

  • ajs_anonymous_id
  • ajs_group_id
  • ajs_user_id
  • amplitude_idglip.com
  • intercom-id-e8ske9xd
  • mp_36746603ab0a430483b3b23e8b476a10_mixpanel
  • mp_mixpanel_c

To refuse these cookies, please follow the instructions below under the heading "How can I control cookies?"

     

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognize or track visitors to a website or mobile app. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Website or App. For example, as described in the table above, we use Adobe Analytics to analyze visitors' use of our Website. For further information on Adobe Analytics' privacy practices, see - http://www.adobe.com/privacy/analytics.html.

In addition, we use web beacons to gather aggregate information. Our web beacons do not link to cookies or to personal information, other than IP address, on unaffiliated third-party websites or mobile apps. We do not permit unaffiliated third parties to place web beacons in advertisements on our Website or App.

Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Website or App. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you.

How can I control cookies?

You can set or amend your web browser or mobile app controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Website or App though your access to some functionality and areas of our Website or App may be restricted. The means by which you can refuse cookies through your web browser controls vary from browser-to-browser. See as follows for a current guide to web browser controls.

  • Google ChromeTM: Click the wrench icon to the right of the address bar and select “Settings”. Click “Show advanced settings…”, scroll down to the “Privacy” section, and click “Content settings”. Under the “Cookies section”, you can select “Block sites from setting any data” or “Block third-party cookies and site data” to prevent cookies from being set. In order to delete cookies, click “All cookies and site data”, scroll to the particular cookies you would like to remove, and click “x” to the right of the cookies, or click “Remove all” to remove all cookies. Click “OK” when you are finished making your changes.
  • Microsoft Internet Explorer®: Click the gear icon to the right of the address bar and select “Internet Options”. Select the “Privacy” tab, and you can move the slider to “High” or “Block All Cookies”. In order to delete cookies, select the “General” tab, and under the “Browsing history” section, click “Delete…”. Make sure “Cookies” is selected, and click “Delete” to delete cookies. Click “OK” when you are finished making your changes.
  • Mozilla Firefox®: Click the “Firefox” menu on the upper-right corner of your browser and select “Options”. Select the “Privacy” tab, and under the “History” section, select “Never remember history” or “Use custom settings for history”. If you select “Use custom settings for history”, you can deselect “Accept third-party cookies” or “Accept cookies from sites”. In order to delete cookies, click “Show Cookies”, scroll to the particular cookies you would like to remove, and click “Remove Cookie”, or click “Remove All Cookies” to remove all cookies. If your history setting is set to “Never Remember history”, click “clear all current history”, make sure “Cookies” is selected, and click “Clear Now”. Click “OK” when you are finished making your changes.

  • Apple Safari®: Click the gear icon to the right of the address bar and click “Preferences…”. Select the “Privacy” tab, and under the “Block cookies” section, you can select “From third parties and advertisers” or “always”. In order to delete cookies, click “Details…”, scroll to the particular cookies you would like to remove, and click “Remove Cookie”, or click “Remove All” to remove all cookies.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

How often will you update this Cookie Notice?

We may update this Cookie Notice from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Notice regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Notice indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at privacy@ringcentral.com.