How two Massage Envy locations, eight teams, and 100 employees now communicate more easily than ever

FACTS
RESULTS
Company: Massage Envy franchise (Spa Harbour Village and Jacksonville Beach)
Streamlined and simplified communication across the company
Employees: 100+
Improved collaboration and coordination among employees
Locations: Two in Jacksonville, FL
Increased accountability (with management being able to verify employees are receiving and reading their Glip messages)
Industry: Wellness
Enhanced sense of teamwork and improved morale (because the team actually enjoys sending and reading inspiring and fun messages and images)
Use case: Glip’s team messaging app improves communication across the company’s therapists and estheticians, front-desk staff, management, and other departments.
A game changer for the company’s sense of teamwork and cohesion

The challenge

Communication became difficult with 100 busy employees using different messaging tools and working in different locations.

People go to Massage Envy to feel their best. The nationwide wellness franchise has earned this reputation and its 1.5 million members across the United States by consistently providing outstanding massages and skincare services from top-quality therapists and estheticians in the company’s 1,200 franchised locations.

But for one franchise in Jacksonville, Florida, communicating, coordinating, and creating a sense of team cohesion was becoming difficult with so many busy employees working on different teams, using different communication tools, and working in different locations. Ironically, a company dedicated to relieving stress was itself becoming stressed at not being able to efficiently keep its teams connected.

“Glip has been a game changer for us when it comes to efficiently communicating with all of our employees. It helps us make sure nothing important slips through the cracks, and even lets us have some fun.”
Danielle Badger, Sales Manager

The solution

A unified online workspace for team messaging and collaboration

Before they set up the Glip messaging app, this Massage Envy franchise communicated the way many businesses do today using a combination of emails, text messages, and phone calls. The process wasn’t centralized, and it wasn’t always clear if an employee had actually read or even received an important message. “But now we’re all connecting through the Glip tool online, and everyone likes it because they can access it anywhere, even on their phones,” said Danielle Badger, the franchise’s Sales Manager.

Glip has made it easier than ever for the company to connect all of its 100+ employees. Using their different Glip teams (chat groups set up for specific employees, projects,  or themes),  everyone can direct their communications to just the right people.  

And as Danielle points out, the company is finding all sorts of creative ways to benefit from their Glip service.

“We use Glip to let our employees at both locations know about everything that’s going on, from important promotions to updates we need them to know about and even company potlucks,” Danielle said. “Our therapists and estheticians have also found great uses for Glip like asking coworkers for shift coverage or messaging management directly if they have questions. It even helps us motivate each other and share team successes.”

Results

Improved communication, greater teamwork, and lots of fun!

One of the first things Danielle noticed when the company started using Glip to communicate was that “Our teams at the two locations were able to connect and integrate a bit more.” That sense of teamwork matters in a business like this, where employee morale and positivity are key to delivering outstanding customer experiences. Which is why the next thing Danielle noticed also put a smile on her face: “People also have lots of fun using Glip to send funny or inspiring little animated images to each other. It’s a great way to cheer on your teammates and keep everyone’s spirits high.”

Now that all of the company’s 100+ employees are using Glip, “We’re enjoying more successful and efficient communication between all levels of employees,” said Danielle. “When you have such a culturally diverse staff and employees of all age ranges, that can be a difficult task to achieve!”

Danielle Badger, Sales Manager

“We’ve created several teams on Glip, such as ‘Therapists,’ ‘Front Desk,’ ‘Management,’ and ‘All Employees.’ This is great because it means we can share info with just the right audiences.”
Danielle Badger, Sales Manager